Getting Help in Groups

Our apps are used by tens of thousands of churches around the world, so if you are a volunteer at your church with a question specific to your church, you might need to contact your ministry leader directly. However, if you have questions about how to use our apps, we'd be happy to help!

Help Button

The help button is located at the top right of every page our apps.

Search Our Articles

Ask your question or start an email
  1. You'll see some articles based on the page of the app you're viewing. Click on the link to view the article in a different tab.
  2. If those suggestions don't work, type your question in the search box.
  3. If you've already checked our articles, you can choose to Contact our support team, and receive a reply in the estimated time provided.

When you search by asking a question, you'll see articles from our online manual:

View an Article, or submit a support request

If your answer isn't in the scrollable list, choose to Contact our support team, and receive a reply in the estimated time provided.

Send an Email to Support

When you choose Contact our support team, you'll be take to the support request box.

Send a support request
  1. Use the feature you need help with as your subject or even type the question you asked in the earlier request box.
  2. What kind of help do you need? Is this a General question, a Feature Request, or have you found a Potential Bug? Your specification sends the email to the best agent!
  3. Give as much details as possible, including names and specifics about how you expect a feature to work versus how it's currently working. The more information you give, the quicker we can help find an answer!
  4. If what you're seeing doesn't look correct, or you get an error message, take a screenshot of it and drop the file in the box for us to see what you're seeing.

Hit Send then watch your inbox for a response. You can reply directly from the email you receive from us.

When you submit your questions using this box instead of sending us a direct email, we receive lots of information about your account, including what page you're viewing, which allows for fast and accurate support for your request.

Slack Community

The Planning Center Community on Slack is a great way for churches to share advice and connect with each other using chat. These are just some of the ways people are engaging in Slack:

  • Share Planning Center best practices and pro tips
  • Post pictures or plans of your church layout (for Check-Ins or Services)
  • Ask questions about how other folks are using our features
  • Offer your own productivity tips
  • Link to any relevant articles you've enjoyed about productivity, workflows, etc.

If you have a part in implementing any Planning Center app at your church, sign up and join the conversation!

Planning Center University

We held an all-day training event at our Carlsbad Offices to help teams get up to speed with the full suite of Planning Center apps. Since not everyone can travel to see us, we recorded the class! We keep the content updated, and you can also watch the recordings at any time. This information is available to anyone who uses Planning Center!

 
Have more questions? Submit a request

Comments