Contacting Group Members

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To send an email that's not directly related to a group meeting, email group members from your group's Members tab or email more than one group from the People page.

To email group members about a specific event, send a reminder email, which will include a link to the event.

Email Members of One Group

To email members of your group, click the email icon at the top of the Members list.

If you need to send a file to your group members, add the file to Resources, and point people to that resource in the email.

Complete the subject and message in the email form, and then click Send.

Email Members of Any Group

Administrators can email members from more than one group if they have common information to send to all groups or a sub-set of groups. For example, if all small groups will be not meet next week due to a church-wide event, you can email all small groups with this information.

From the People page, filter the list for the people that you want to email, put a check to choose specific people, and then click the envelope icon.

email members of group type

View Sent and Received Emails

You can view all of your sent and received Groups emails right from the Communication tab on your Profile.

Leaders only have access to their own emails, but Administrators can view the Communication tab on all profiles.

Click your profile image in the upper right corner of any Groups page to go to your profile.

Access profile

Click on the Communication tab to view emails you've sent and any emails sent to you.

Undelivered Emails

If a member mentions they didn't receive an email, try these things:

  • Check the People app to make sure their email address isn't blocked.
  • Ask the member to tell their email provider to stop blocking Planning Center emails by adding  no-reply@planningcenteronline.com and no-reply@churchcenter.com to their address book or by whitelisting those email addresses.

If neither of these help, contact support by clicking the ? in the top right corner of the app.

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