Planning Center records every email sent and received through the system for three months. You can check your email history to make sure that everything was delivered.
Leaders only have access to their own emails, but Administrators can view the Communication tab on all profiles.
You can view your sent and received email history from the Communication tab in your profile.
Click your profile image in the upper right corner of any page to access your profile.
Click on the Communication tab to view emails you've received and any emails you've sent from Planning Center.
There are various reasons why an email might have not been delivered. You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page. If an email is dropped, open the email and hover over the "Dropped" text to see the specific reason for the email being dropped.
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:
Check Planning Center People to make sure their email address isn't blocked.
Ask the person to add email@example.com, firstname.lastname@example.org, and email@example.com to their email address book, which allowlists them.
If neither of these help, contact support by clicking the ? in the top right corner of the app.
Allowlisting an email tells your email provider to place emails from certain senders into your inbox, rather than marking those emails as spam. Doing this will help you and your congregation avoid the need to go through your spam or junk folder in order to find emails from Planning Center.
Allowlisting may look a little different in each email provider, but the basic process involves adding these three domains to your address book:
Click on the link that correlates with your email provider to learn how to allowlist email addresses in your email account:
Gmail: create filters to allow emails from our email address domains
After allowlisting those email addresses, Planning Center emails will always show up in your inbox, and these important emails won't slip through the cracks!