Introduction for Group Type Managers

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Groups with a common purpose and similar settings (like small groups or quarterly classes) can be arranged into a Group Type. Each group type can have its own manager who will have full administrative privileges for that group type.

  • View groups within the group types you manage.

  • View the calendar, reports, and resources tabs for the group types you manage.

  • Edit all settings within a group.

  • Manage the settings and defaults for your own group type.

  • Access Admin notifications for group types (capacity alerts and new membership requests).

  • Add and remove managers from your group types.

  • Create groups within your group types.

Getting to Know Groups

If this is the first time you've set up a group, we recommend that you get familiar with how Groups works before starting to add or edit groups.

The main Groups page shows the information for all groups in your group type. To see details about an individual group, click the group.

Important

Group Type managers don't have access to the Tags or People pages.

  1. View each tab to see the Reports, Events, and Resources for groups in the chosen group type.

  2. Filter the groups list by tag.

  3. Check out Groups on Church Center to see how people will view the groups from the public website.

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Group Settings

Most of the group settings are available to group Leaders, so that they take care of the day-to-day management of their group. Group Leaders can create and edit events, add resources, update the group description and location, manage RSVPs, and take attendance.

However, there are some settings that can only be updated by an Admin or Group Type Manager, and some permissions that group leaders won't have unless they are granted by an Admin.

Individual Group Settings

Only an Admin or Group Type Manager can update these settings for a specific group:

  • Add notes about a group that can only be seen by other Admins

  • Change the Group Type to a different one that you manage

  • Archive or delete the group

  • Edit or delete group location

  • Change enrollment settings and group display options.

  • Allow leaders to search the Groups database and add members to their groups.

See the Manage Group Settings article for details on how to update these settings.

Group Type Settings

Admins and Group Type Managers can set up these items in the Group Type settings:

  • Enable the map view so people can see the exact location of a group meeting.

  • Allow leaders to enable group messaging for their group.

    Notice

    If disabled, an admin will need to enable messaging for each group in this Group Type.

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Note

Group Type Managers can also set default settings for all groups in the group type, which can be overridden for each individual group.

Public View

The public side of Groups, which is hosted on the Church Center site for your church, will be what your members see and where people can join groups.

To get to the public group page, go to Groups on Church Center or click the Public Group Page button in a group.

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The public group page lists the group description, schedule, and contact information for a group. People can also see the location and request to join the group from this page.

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When people join a group or are added to a group, their information is saved in People. In the future, they can log in and access the groups they've joined.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

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When you click that, you'll see this helpful dialog box.

  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

  • Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

  • Request promotional pricing (legacy plans, church plants, Giving contract promotion)

  • Gain access to anything that was created and managed by someone else in the account

  • Restore or fully delete a canceled account

  • Disconnect a Stripe account

  • Request access to Giving (if there are no current Giving Administrators in the account)

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